Incidents reported on status page for Factify https://status.factify.com/ https://d1lppblt9t2x15.cloudfront.net/logos/4c234567e9169dc74c08ab0fdccf3df9.png https://status.factify.com/ en https://status.factify.com/incident/839111 Tue, 03 Mar 2026 16:40:00 -0000 https://status.factify.com/incident/839111#bc69e8ae8978638621cb305ae013293dbe41a778a41da0986c2208b93b9298b8 We've deployed a fix, latency is back to normal. We will keep monitoring system health to ensure stability. https://status.factify.com/incident/839111 Tue, 03 Mar 2026 16:40:00 -0000 https://status.factify.com/incident/839111#bc69e8ae8978638621cb305ae013293dbe41a778a41da0986c2208b93b9298b8 We've deployed a fix, latency is back to normal. We will keep monitoring system health to ensure stability. https://status.factify.com/incident/839111 Tue, 03 Mar 2026 15:57:00 -0000 https://status.factify.com/incident/839111#f8d265808ab9bac1ece7d46d339b642ec1a3eb1d6f3e3d5b298e822e1b01ee1c **Status:** Identified **Started:** March 2, 2026 ~16:00 UTC ### Summary Document cover page generation is currently experiencing failures. Requests to create cover pages may time out or return errors. ### What's affected - Generating and downloading document cover pages (PDF export) ### What's not affected - Document uploading, viewing, and sharing - All other API endpoints and platform functionality ### Current status We have identified the issue and a fix is being deployed. We will update this page once the issue is resolved. https://status.factify.com/incident/839111 Tue, 03 Mar 2026 15:57:00 -0000 https://status.factify.com/incident/839111#f8d265808ab9bac1ece7d46d339b642ec1a3eb1d6f3e3d5b298e822e1b01ee1c **Status:** Identified **Started:** March 2, 2026 ~16:00 UTC ### Summary Document cover page generation is currently experiencing failures. Requests to create cover pages may time out or return errors. ### What's affected - Generating and downloading document cover pages (PDF export) ### What's not affected - Document uploading, viewing, and sharing - All other API endpoints and platform functionality ### Current status We have identified the issue and a fix is being deployed. We will update this page once the issue is resolved. https://status.factify.com/incident/837765 Tue, 03 Mar 2026 11:46:09 -0000 https://status.factify.com/incident/837765#28f60634d6db9f0278d4efb5f5f5dcf1f9243f773108d986dd87e10de09bc4cd Maintenance completed https://status.factify.com/incident/837765 Tue, 03 Mar 2026 11:46:09 -0000 https://status.factify.com/incident/837765#28f60634d6db9f0278d4efb5f5f5dcf1f9243f773108d986dd87e10de09bc4cd Maintenance completed https://status.factify.com/ Tue, 03 Mar 2026 11:08:51 +0000 https://status.factify.com/#d576d63f3d8e676f7ae97464c63500ac12a8859802b3e9232774c9f3829bd42e API recovered https://status.factify.com/ Tue, 03 Mar 2026 10:25:58 +0000 https://status.factify.com/#d576d63f3d8e676f7ae97464c63500ac12a8859802b3e9232774c9f3829bd42e API went down https://status.factify.com/incident/837765 Tue, 03 Mar 2026 08:00:00 -0000 https://status.factify.com/incident/837765#7e01cd78d7c5e4a127578194e22aef6882c0b618fda6c47405a059fcda2b3b66 We will be performing scheduled database maintenance on the Factify platform. During this window, the API and all related services will be temporarily unavailable. What to expect: - API requests will return errors for the duration of the maintenance window. - No data will be lost — all in-progress operations will resume automatically once maintenance is complete. - No action is required on your part. We will post updates here when maintenance begins and when services are fully restored. https://status.factify.com/incident/837765 Tue, 03 Mar 2026 08:00:00 -0000 https://status.factify.com/incident/837765#7e01cd78d7c5e4a127578194e22aef6882c0b618fda6c47405a059fcda2b3b66 We will be performing scheduled database maintenance on the Factify platform. During this window, the API and all related services will be temporarily unavailable. What to expect: - API requests will return errors for the duration of the maintenance window. - No data will be lost — all in-progress operations will resume automatically once maintenance is complete. - No action is required on your part. We will post updates here when maintenance begins and when services are fully restored. https://status.factify.com/incident/837765 Tue, 03 Mar 2026 08:00:00 -0000 https://status.factify.com/incident/837765#7e01cd78d7c5e4a127578194e22aef6882c0b618fda6c47405a059fcda2b3b66 We will be performing scheduled database maintenance on the Factify platform. During this window, the API and all related services will be temporarily unavailable. What to expect: - API requests will return errors for the duration of the maintenance window. - No data will be lost — all in-progress operations will resume automatically once maintenance is complete. - No action is required on your part. We will post updates here when maintenance begins and when services are fully restored. https://status.factify.com/incident/837765 Tue, 03 Mar 2026 08:00:00 -0000 https://status.factify.com/incident/837765#7e01cd78d7c5e4a127578194e22aef6882c0b618fda6c47405a059fcda2b3b66 We will be performing scheduled database maintenance on the Factify platform. During this window, the API and all related services will be temporarily unavailable. What to expect: - API requests will return errors for the duration of the maintenance window. - No data will be lost — all in-progress operations will resume automatically once maintenance is complete. - No action is required on your part. We will post updates here when maintenance begins and when services are fully restored. https://status.factify.com/incident/799339 Tue, 06 Jan 2026 11:40:00 -0000 https://status.factify.com/incident/799339#d348ea7010e71a9b36c619e1112034f407840a81aec023b10fc2b611b5bc9b02 ## Resolved - Google Sign-in Authentication Issue **Identified** - We identified an issue affecting Google sign-in. Users were unable to sign in using their Google accounts. **Monitoring** - A fix has been deployed by rolling back recent changes. Google sign-in functionality has been restored. We are monitoring the system to ensure stability. **Resolved** - Google sign-in is now fully operational. All authentication flows are functioning normally. Root cause is still being investigated. https://status.factify.com/incident/799339 Tue, 06 Jan 2026 11:25:00 -0000 https://status.factify.com/incident/799339#204e8cb858c6e972ccbf199d56d02f30797b6eefdd0de06bcce5c243a88f0a25 We're currently experiencing an issue with Google authentication on our login page. The Google sign-in button is not visible on our main login interface. **Workaround**: Please use email-based authentication to log in. Sign in with your email address and complete code authentication as normal. We're actively investigating the root cause and will restore full functionality shortly. We'll post updates here as we make progress. https://status.factify.com/incident/793886 Thu, 25 Dec 2025 11:00:39 -0000 https://status.factify.com/incident/793886#faeaad1e1d52513cc90f4d0ec86828ef80fddadad1420840ba2a9dc915f62fa3 Maintenance completed https://status.factify.com/incident/793886 Thu, 25 Dec 2025 11:00:39 -0000 https://status.factify.com/incident/793886#faeaad1e1d52513cc90f4d0ec86828ef80fddadad1420840ba2a9dc915f62fa3 Maintenance completed https://status.factify.com/incident/793886 Thu, 25 Dec 2025 08:00:39 -0000 https://status.factify.com/incident/793886#0f56d9db0e11e49aec6ab4a9f6ef37332ffda22e0060cda00a2bee453ea2a65f # Infrastructure Upgrade **Duration:** estimated 15 minutes, at most 2 hours **Impact:** Full service outage ## What's happening We're performing a minor infrastructure upgrade to improve performance, scalability, and reliability. ## What will be affected - ❌ All API endpoints will be unavailable - ❌ Web application will be unavailable Status updates will be posted to this status page. ## What you should do - **API consumers:** Implement retry logic with exponential backoff - **Data:** No data loss - all data remains intact ## Questions? Contact [support@factify.com](mailto:support@factify.com) with any questions or requests. https://status.factify.com/incident/793886 Thu, 25 Dec 2025 08:00:39 -0000 https://status.factify.com/incident/793886#0f56d9db0e11e49aec6ab4a9f6ef37332ffda22e0060cda00a2bee453ea2a65f # Infrastructure Upgrade **Duration:** estimated 15 minutes, at most 2 hours **Impact:** Full service outage ## What's happening We're performing a minor infrastructure upgrade to improve performance, scalability, and reliability. ## What will be affected - ❌ All API endpoints will be unavailable - ❌ Web application will be unavailable Status updates will be posted to this status page. ## What you should do - **API consumers:** Implement retry logic with exponential backoff - **Data:** No data loss - all data remains intact ## Questions? Contact [support@factify.com](mailto:support@factify.com) with any questions or requests. https://status.factify.com/incident/761506 Sun, 23 Nov 2025 10:00:00 -0000 https://status.factify.com/incident/761506#54e3def02dbf94c83d7a2f9bc66bdb18e9a688fbac640589c8ff406d576f49f3 Maintenance completed https://status.factify.com/incident/761506 Sun, 23 Nov 2025 10:00:00 -0000 https://status.factify.com/incident/761506#54e3def02dbf94c83d7a2f9bc66bdb18e9a688fbac640589c8ff406d576f49f3 Maintenance completed https://status.factify.com/incident/761506 Sun, 23 Nov 2025 07:00:00 -0000 https://status.factify.com/incident/761506#847df1c0a58da9438e8c88e3c69d7aee21dd295776152fde8d5b85c45e1821a2 # Infrastructure Upgrade **Duration:** estimated 15 minutes, at most 2 hours **Impact:** Full service outage ## What's happening We're performing a major infrastructure upgrade to improve performance, scalability, and reliability. ## What will be affected - ❌ All API endpoints will be unavailable - ❌ Web application will be unavailable Status updates will be posted to this status page. ## What you should do - **API consumers:** Implement retry logic with exponential backoff - **Data:** No data loss - all data remains intact ## Questions? Contact [support@factify.com](mailto:support@factify.com) with any questions or requests. https://status.factify.com/incident/761506 Sun, 23 Nov 2025 07:00:00 -0000 https://status.factify.com/incident/761506#847df1c0a58da9438e8c88e3c69d7aee21dd295776152fde8d5b85c45e1821a2 # Infrastructure Upgrade **Duration:** estimated 15 minutes, at most 2 hours **Impact:** Full service outage ## What's happening We're performing a major infrastructure upgrade to improve performance, scalability, and reliability. ## What will be affected - ❌ All API endpoints will be unavailable - ❌ Web application will be unavailable Status updates will be posted to this status page. ## What you should do - **API consumers:** Implement retry logic with exponential backoff - **Data:** No data loss - all data remains intact ## Questions? Contact [support@factify.com](mailto:support@factify.com) with any questions or requests. https://status.factify.com/incident/512404 Sun, 16 Feb 2025 10:00:00 -0000 https://status.factify.com/incident/512404#bad1d0b02b5d1ac8df062304ac1bb74de6df26367b081dbcfbdbb1da69e410d7 Maintenance completed https://status.factify.com/incident/512404 Sun, 16 Feb 2025 08:00:00 -0000 https://status.factify.com/incident/512404#d56e7d623c95046a8001de1e220e21fd79d694f2bb79897fe22f71f59615b79a We're making changes to our backend database.